Detroit Axle Reviews

I purchased a transmission for my 2013 Dodge Caravan. Warranty is 3 years, unlimited miles. After only 12K miles my transmission needs replaced. Everyday for over a week we have called just to be asked the same repetitive questions: have you checked the fluid, what codes are showing... then we keep being told this info will be sent to the tech. I am already out my personal vehicle plus the cost of a rental car. So I called again today to be told this could take weeks that I am routed to a call center in Texas that cannot give me an actual direct number nor a corporate number. There's other reviews from dissatisfied customers and the owner listed a number to call him. We tried that only to go through the same issue and still no return phone call, no emails; nothing but the runaround. I will NEVER purchase nor recommend anyone to go through Detroit Axel. I have since found out they're also not accredited by the BBB. If you want to get ripped off, receive poor customer service and excuses instead of your warranty honored then this is the place for you.

I had purchased a new rack & pinion plus a pair of wheel bearings. The rack is already leaking and every time I hit a bump, on the drivers side, my traction control, ABS and variable steering control goes out. The bearings seem to be holding up, but the speed sensors are absolute junk. These components are only about 8 months old. I will never purchase from Detroit Axle, again.

I would give no stars if possible. Totally Un-ethical behavior and experience with the company representative. As a consumer, I would never expect any company representative to behave.

Recently, I placed order for the parts of my vehicle 2013 Hyundai Elantra Coupe. I received incompatible brake pads clips which doesn't fit. Hence, I called customer service and asked for compatible brake pads clips or refund of my order. I had to pay $130 to the mechanic to change parts and that that too incompatible parts. Customer service agent took all the information about the order and verified including Vehicle VIN number, and later offer to send same parts again or $40 refund. I paid around $270 for the part and $130 for installation (still car is not recommended to drive as there are no clips for pads). As a consumer, I am paying outside some money for the wrong/poor engineered design parts and later asked to give same shot again with same parts another time paying to mechanic didn't make any sense to me. I asked for proof to either parts will work or labor charges for the mechanic but sense like agent wants me to talk to his supervisor and transfer call for higher authority on decision making. The Supervisor was very rude and did not want to accept the fault with the parts (pad clips). Instead, he replied that website doesn't have any information of such vehicle and put pretended it as "I placed the wrong order". As a supervisor in the company, have no sense how to talk to consumers.

I would suggest go and buy local parts from store, this people will make you suffer as I suffer.

Ordered from eBay with some trepidation after reading some of the reviews. I experienced TOP NOTCH communication, speedy delivery, and parts that are of higher quality than what was already on the used car I purchased. I would not be afraid to work with Detroit Axle for any future purchases. I am beyond pleased!

No stars!
I ordered a rack and pinion from Detroit Axle and they charged my card and sent me a tracking number. The tracking number claimed the part hadn't made it to the facility yet. When I called nearly a week later to find out what was happening I was told they didn't have the part and it was on backorder about a month out. (Who charges for a part they don't have?). I asked for a refund and was told it would be 24-48 hours. Six days later I called again and was told it would take 24-48 hours (oh and they asked me if I still wanted the part! I thought I asked for a refund last week?). I told them I wanted a refund by the end of business that day. I was assured I would recieve a phone call by the end of the day (I did not). I have filed a dispute with Paypal to get my money back.
I have since purchased the same part from another company and had it installed.
This company appears to be thieves! I will never order so much as a spark plug from them.

I have been in the car business my whole life and I have never done business with such an incompetent company. I returned parts and for six months they keep telling me that they sent the checks and nothing ever comes. They keep giving me the runaround from the customer service to management. I will never do business with them again.

Absolute garbage. Sold me two separate items that were both manufactured defective upon arrival. They refuse to refund even tho I returned on time. Do not buy from them, just spend the extra $ and buy from a parts shop!
The owner is also very aggro and will make threats if you ever happen to speak to him.

From brakes disc and suspension parts for my Mazda 5 to brakes for my BMW and a wheel bearing for my Flex. I have made several repeat purchases. The best purchases have been the half shafts that are 1/3 cheaper than NAPA and have a 10 year warranty. The Mazda 5 kept warping disc from Napa. I upgraded to the drilled and slotted for less money and put an end to the warping problem from the OEM. I suggest read your descriptions closely because sometimes small misc parts may not be included. IE. Anti rattle clips for brake shoes. So far with about 10 purchase made, not a single issue.

Ordered a set of breaks and rotors for my 2015 charger august 2020 for $167 and change ... the breaks literally squeaked since install professionally.. this horrible company advised me to use my warranty and pay for shipping ... SHIPPING WAS $140! $27 difference.. never again

Excellent parts! Cheap and Good quality. Can beat them was struggling for parts for my Corolla and got a real deal suspension kit and Brakes kit

I ordered a rack & pinion unit which was defective, received another one which was also defective. The time that spent changing out both parts was considerable. Doubt that I will ever purchase from this company ever again.

Worse customer service I have ever encountered. Was attempting to rebuild a truck for a wounded vet, emailed them thru ebay and directly at *******@detroita…. 31/2 months over 60 email requests for tech questions never a single response back.
Called customer service, put on hold for hours, call never answered.

That includes emailing several V. P.'s and the CEO Musheinesh, all emails open and read according to read receipt, not a single person has ever responded, tried to help or even acknowledged the questions. Not even a courtsey response.

I run a wounded vet blog, and after posting about it got 10's of thousands of comments from others with the same complaints. And just like me left an ebay review that mysteriously got deleted, and no longer is visible. So thousands have bought, complained, or been unsatisfied, left reviews,,, but somehow other buyers dont get to see it.

So it is obvious the employees spend more time disputing bad reviews than answering customers questions. No company on ebay can have not a single bad review. Clearly its faked.

So join the boycott, and do not do business with Detroit Axle, you cannot trust the reviews and ratings. If you support our troops than support our troops boycott of Detroit Axle.

Watch for their automated bot to answer:

Below is your standard answer and reply, so you can avoid answering in writing for all to see. Funny how you can reply to me to call, but still didnt answer the original emails or anything to that effect.

Till you take the time to find and answer the original emails The protest keeps going, and I am expanding it to numerous other wounded warrior blogs.

Instead of actually having a person even review and answer the complaints and bad reviews on here, you have an automated bot answer all the reviews according to the star rating. I can post a BAD review but put 5stars and your auto system will thank me for it.

Google should stop these automated answers

Watch this review will get the same "business response" as shown below

Business Response:

Thank you for providing your feedback and letting us know about this issue, David. We aim for five-star performance and apologize for your negative experience. Please get in touch with us on *******255 and we'd be happy to help you out.

Detroit Axle